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Privacy Policy

Last updated: Sept. 2026

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At Cottage Ceramic, I respect your privacy and am committed to protecting your personal information.

This Privacy Policy explains how I collect, use, store and protect your personal information when you visit the Cottage Ceramic website, contact me, or place an order.

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1. Who I am

Cottage Ceramic is a trading name of Charlotte Coudreuse, a sole trader based in England.

Email: charlotte.coudreuse.92@gmail.com
Postal address: 160 bilford road

For the purposes of applicable UK data protection legislation, Charlotte Coudreuse is responsible for the personal information processed by Cottage Ceramic.

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2. What personal information I collect

Depending on how you interact with my website, I may collect:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number, where provided;

  • order details and purchase history;

  • payment and transaction information;

  • messages or information you provide when contacting me;

  • information you provide when making a bespoke or custom enquiry;

  • information about how you use my website, including certain technical information and cookie data.

I only collect information that is reasonably necessary for the relevant purpose.

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3. How I collect your information

I may collect personal information when you:

  • place an order through the website;

  • create an account;

  • contact me by email or through a contact form;

  • make an enquiry about a product or bespoke piece;

  • subscribe to marketing communications, where applicable;

  • browse or interact with the website through cookies and similar technologies.

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  • 4. How I use your information

  • I may use your personal information to:

  • process and fulfil your orders;

  • arrange delivery of your purchases;

  • process payments;

  • communicate with you about your order;

  • respond to enquiries and customer service requests;

  • manage returns, refunds and complaints;

  • provide customer support;

  • improve and maintain the website;

  • comply with legal and accounting obligations;

  • prevent fraud or misuse of the website;

  • send marketing communications where you have provided the appropriate consent.

  • I will only use your personal information for purposes that are lawful and compatible with the purpose for which it was collected.

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5. Lawful basis for processing

Under UK data protection law, I must have a lawful basis for processing your personal information.

Depending on the circumstances, I may rely on:

Contract

I process information that is necessary to fulfil an order or provide a service you have requested.

For example, I need your name, address and contact details to process and deliver an order.

Legal obligation

I may process and retain certain information where I am legally required to do so, for example for accounting and tax purposes.

Legitimate interests

I may process certain information where this is necessary for my legitimate business interests, provided that those interests do not override your rights and freedoms.

Consent

Where required, I will ask for your consent before processing your information for a particular purpose, such as certain types of marketing or non-essential cookies.

The lawful basis used depends on the specific purpose for which the information is processed. 

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6. Payment information

Payments on the Cottage Ceramic website may be processed through Wix Payments and PayPal.

When you make a purchase, the payment provider may collect and process information required to authorise and complete the transaction, such as your payment details, billing information and transaction information.

Cottage Ceramic does not normally have access to or store your full payment card details.

Your payment information is processed by the relevant payment provider in accordance with its own privacy policy and security practices.

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7. Who I share your information with

I may need to share relevant personal information with trusted third parties where this is necessary to operate Cottage Ceramic and fulfil your order.

This may include:

  • Wix, which provides and hosts the website and ecommerce platform;

  • payment providers used to process your order;

  • postal and delivery companies used to deliver your order;

  • professional advisers, such as accountants, where necessary;

  • government authorities or other organisations where I am legally required to provide information.

I only share information where there is a lawful reason to do so and only the information reasonably necessary for the relevant purpose.

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8. International transfers

Some of the service providers I use may process personal information outside the UK.

Where personal information is transferred outside the UK, I will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

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9. How long I keep your information

I only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer where I have a legal or accounting obligation to do so.

When information is no longer required, it will be securely deleted or otherwise disposed of.

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10. Cookies

This website uses cookies and similar technologies.

Some cookies are necessary for the website to function, for example to enable shopping basket and checkout functionality.

Other cookies may be used for purposes such as analytics, website performance or marketing.

Where required, I will ask for your consent before using non-essential cookies.

For more information about the cookies used on this website and how to manage your preferences, please see our Cookie Policy

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11. Your data protection rights

Depending on the circumstances, you may have rights in relation to your personal information, including the right to:

  • request access to the personal information I hold about you;

  • ask for inaccurate information to be corrected;

  • request deletion of your personal information in certain circumstances;

  • ask me to restrict how your information is used in certain circumstances;

  • object to certain types of processing;

  • withdraw your consent where processing is based on consent;

  • request your personal information in a portable format where the right applies.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact:

Email: charlotte.coudreuse.92@gmail.com

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12. Marketing communications

If you choose to subscribe to marketing communications, I may use your email address to send you information about Cottage Ceramic, including new collections, products, events or other updates.

You can unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting me directly.

You have an absolute right to object to your personal information being used for direct marketing. 

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13. Keeping your information secure

I take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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