Shipping Policy

Last updated: Sept. 2026

At Cottage Ceramic, every piece is handmade with care and packed carefully to make sure it reaches you safely.

Where we ship

I currently ship to: United Kingdom - France (different shipping conditions may apply)

At this time, I do not ship to countries outside the destinations listed above.

Processing time

As each piece is handmade, our processing times may vary depending on whether the item is ready to ship or made to order.

Ready-to-ship pieces

Orders for pieces that are currently in stock are usually dispatched within [3–7] working days after your order has been placed.

Made-to-order and bespoke pieces

Made-to-order and bespoke pieces require additional preparation and production time.

The estimated timeframe will be communicated to you before your order is confirmed.

If your order contains both ready-to-ship and made-to-order pieces, your order may be shipped once all pieces are ready.

Delivery

Once your order has been dispatched, you will receive a confirmation email with the relevant delivery information.

Orders are sent using Royal Mail tracked.

Estimated delivery time after dispatch:

UK: 📦 Royal Mail Tracked 48 standard (2 to 3 working days)

FRANCE: 📦 Royal Mail International Tracked ( 2 to 12 working days)

Please note that delivery times are estimates and may occasionally be affected by circumstances outside of our control, such as postal delays, adverse weather or other unforeseen events.

Packaging

Ceramics are fragile, so each order is carefully packed using protective packaging designed to minimise the risk of damage during transit.

I make every effort to ensure your parcel is securely packaged before it leaves the studio.

Damaged parcels

If your order arrives damaged, please contact me as soon as possible at charlotte.coudreuse.92@gmail.com, within 48 hours of delivery, and include:

your order number;
clear photographs of the damaged item;
photographs of the packaging, including any visible damage to the parcel.

This information helps me understand what happened and deal with your claim as quickly as possible.

Please keep the original packaging until we have resolved the issue.

Your statutory consumer rights are not affected by this policy. If an item is faulty, damaged or not as described, you may have legal rights to a repair, replacement or refund under UK consumer law.

Delayed or missing orders

If your order has not arrived within the expected delivery timeframe, please contact me at charlotte.coudreuse.92@gmail.com with your order number.

I will do our best to help locate the parcel and resolve the issue.

Incorrect delivery address

Please make sure your delivery address is correct before completing your order.

If you realise that you have entered an incorrect address, please contact me as soon as possible.

Once an order has been dispatched, I may not be able to amend the delivery address.